PLEASE NOTE AS FROM 3rd JANUARY, 2017 WE HAVE CHANGED OUR OFFICE HOURS TO THE FOLLOWING: 

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Barring any unforeseen emergencies the office will be open:

Monday – 10am – 12 Noon

Tuesday - 10am – 12 Noon

Wednesday - 10am – 12 Noon

Thursday 10am – 12 Noon

We are closed on Fridays and all bank holidays.

Office closure dates

 

Every effort is made to answer the telephone during these hours, but occasionally the office will be left unattended whilst other duties are carried out, eg. Banking / post office / dealing with customers at the door and delivering parts on site & occasionally illness, etc., so please try to be patient on these occasions and try again.  Planned holidays can be found on the Staff holidays page. 

 

Alternatively you could e-mail us at john@veall.net

 

Should you need to contact us whilst the office is closed you can do this by either posting a note through the door or  emailing us at  and we will do our best to call you back.

 

All work must be booked into the diary through our booking system. This can be done by telephoning the office or calling personally to 95 Doncaster Road, Scunthorpe.  Failure to do this will result in jobs either not being carried out on time or not getting finished. No specific times will be given when making an appointment.  Due to the nature of the job it makes it very difficult to do this.   Most appointments made will simply state morning or afternoon. 

 

From time to time it may be necessary for us to make changes to, or to cancel your appointment and we reserve the right to do so.  Most changes are minor and in all cases we will tell you as soon as reasonably possible before the date on which John is due to arrive. 

 

We wish to advise all customers that inappropriate behaviour will not be tolerated:

    Swearing

    Threatening/Abusive Behaviour

    Verbal/Physical Abuse   

We reserve the right to remove customers from our database who are threatening/

abusive/violent.

 

Thank you,

Tina Veall

Office Manager